Frequently Asked Questions
What insurances do you accept?
We accept Medicaid, Medicare and click here for more.
If I go through insurance, how does the process begin?
Generally your doctor, physical therapist or occupational therapist will determine the medical necessity or need for equipment and generate a prescription. Once you have a prescription, contact us to schedule an evaluation.
What is the timeline to get my equipment?
It has a lot to do with how quickly the physician or physical therapist completes the necessary paperwork. This can take from one to four weeks. Getting approval from the insurance company or funding source is the next step - this can take two to eight weeks. Once the approval is received the equipment is ordered. It typically will take three to six weeks to receive all equipment (depending on whether multiple manufacturers are involved). Upon receiving, the equipment is assembled or customized in about two days and the client is then contacted to schedule delivery.
You can help expedite this process by working with your medical team (therapist and/or doctor) to make sure they get us the necessary paperwork. Feel free to call us and ask which stage in the process your equipment is at.You can circumvent the entire process by paying for the equipment out of your pocket. This will cut the timeline down to the amount of time required to order and assemble it. After delivery, you can choose to file to your insurance carrier for reimbursement.
Does insurance pay for vehicle lifts and stair lifts?
Medicaid and Medicare do not pay for vehicle lifts. Veterans can usually get funding for these devices as part of their medical benefits.
What product lines do we provide?
We carry products from the best manufacturers in our field, including: Invacare, Permobil, Bruno, Harmar, Pride Amigo, Ti-Lite, Sunrise and Roho.
What are our hours of operation?
Our hours of operation are Monday through Friday 8:00 AM – 4:30 PM. After hour and weekend appointments are available.
Will you service equipment if I did not buy it from you and what is your service area?
Yes, we will service your equipment if you did not buy it from us. Our sales and service area are Central and Eastern North Carolina.
Do you accept credit cards and checks?
We accept Mastercard, Visa, checks and cash.
What’s the difference between a powerchair vs. an electric scooter?
Click here to learn more.
Can I get a scooter at no cost, like the commercials on TV?
We do not advertise or make offers to provide free equipment. We will work with your funding source or insurance, including Medicare and Medicaid, to determine which equipment you qualify for and what your level of reimbursement will be.
How much will it cost me for a home assessment?
We will perform a home safety assessment at no charge as part of home mobility assessment for the client. If a safety assessment is all that is required we will charge a small nominal fee that will be refunded if you purchase any services or products from us.